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Our Services

D.A. Townley is a Third Party Administrator (TPA). The basic principle behind a TPA is that an insurer cannot be all things to all people. As such, we provide a complete range of administration solutions that seamlessly bridge the gap between the members of the plan and the insurer.

Services We Offer

Plan Consulting Services
Often, clients need advice in determining the design of their benefit package. Using our knowledge of the best products available in the industry, we will assist you in designing the benefit plan that meets your client’s unique requirements.

Group Benefit Administration Services
We provide full, streamlined administration of group benefit plans, group pension plans and group RRSP’s, including: member enrolment and termination, generation of ID cards, invoicing and tax reporting.

MSP Administration Services
We provide full MSP administration, including a direct link to MSP.

Call Centre Services
A multi-lingual call centre operates from our Burnaby, BC office providing helpful, courteous information to our plan members across Canada.

Claims Payment Services
On behalf of the insurer, we adjudicate and pay benefit claims for our clients. This allows for faster and more accurate processing than if done by the carrier since our staff has an intimate knowledge of the specific plan provisions.

Pension/Retirement Counselling Services
We will assist you in meeting your member’s need to assess their retirement options by providing the needed information to enable them to make informed decisions regarding their financial future.

Actuarial Services
Our actuarial staff provide the expertise necessary to design and implement pension plans, appropriate to your client’s needs. We also provide plan valuations, risk tolerance assessments and performance measurement evaluations.

National/International Expertise and Affiliations

We have partnerships and affiliations across Canada and around the world to always ensure that you are receiving the best services and most up to date advice in the industry.

Health Benefits

Health Benefits

Security against financial hardship accompanying sickness.

Protection against financial hardship that often accompanies sickness, accident or death is important to all of us. Your Plan is intended to bring greater peace of mind and an increased feeling of security to you and your family.

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Pension Plans

Pension Plans

Plans designed to provide income for life.

Walking along a tropical beach, hitting the links for 18 holes or just sitting under a shady tree with a cold drink – everyone’s idea of retirement is slightly different. Your group’s Pension Plan is an important part of being free to live out your dreams.

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Employers

Employers

We can help make sense of all your options.

We work with you to understand your needs and advise you of all the market has to offer. One size doesn’t fit all, so we propose customized solutions to each of our clients based on their unique needs and circumstances.

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Brokers

Brokers

We're in business to mind your business.

We pride ourselves on delivering exceptional service to our business partners. We survey the entire market so that you can be assured that the Plan we propose is the best that the market has to offer to your client.

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