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My Claims: Your New Digital Benefits tool

Last modified: 8th December, 2020 – 03:00:00 PM

Not Registered Yet?Already Registered?

The D.A. Townley My Claims website and mobile app offer great digital features and options to make it easier for you to manage your extended health and dental benefits.

  • Access your plan 24/7. Instead of waiting to call us during business hours, you can go to My Claims at any time of the day or night to view your benefit coverage, claims history, and verify balances remaining for certain benefits.
  • Submit claims online. This means no more paper forms—and no more waiting for the mail. This means you’ll get your reimbursement faster (and faster still if you sign up for Direct Deposit).
  • Confirm your account details. You can update your Direct Deposit information for your benefit reimbursements and elect to receive electronic versions of your Explanation of Benefits.
  • Easy access to your Member ID card. You can access a digital copy of your Member ID card through the My Claims app, so you don’t have to carry your card with you.

Replacement cards

All D.A. Townley plan members have been issued a replacement card with new group and certificate numbers, which must now be used for benefits claims. If you haven’t received it, contact us immediately.

Pay Direct Provider Network

Many dentists and paramedical practitioners (i.e. optometrists, registered massage therapists, chiropractors, or physiotherapists) are in our Provider Network. This means they can submit claims directly to D.A. Townley—and you won’t be out-of-pocket for these expenses, except for applicable co-pays or deductibles.

Register for My Claims

It’s easy! Here’s a Registration Guide if you need more help.

Step 1: Get out your new Member ID card and go to the D.A. Townley Registration page, complete the required fields and click Submit. This step gives us permission to enable your digital account on My Claims and must be done before you set up your My Claims account.

Step 2: Register for your My Claims account by completing the required fields.

Step 3: Set up a username and password for your My Claims account and click on Sign Up.

That’s it!

Download the My Claims app on your smartphone or tablet

You can download the mobile app on your Wi-Fi enabled smartphone or tablet.

Go to the Apple App Store or Google Play for your Android device, search for the free My Claims app, and download it.

To use the app, enter the username and password you created when you registered for My Claims.
Set up Direct Deposit

We can deposit your claims reimbursement directly into your bank account—no need to wait for a cheque in the mail!

Have your banking information handy (you’ll need the Branch Transit No., the Bank Code, and the Account Number).

Go to the My Claims website or open the My Claims app on your smartphone or tablet (you must have already registered for an account). Click on the Update Direct Deposit screen and enter the information. Click Update.

Need help?

If you have inquiries about your benefits or claims, need help with My Claims, or need to change any of your personal information on your benefits account, please contact D.A. Townley by telephone at 604-299-7482 (toll free at 1 800 663 1356) or via email at askus@datownley.com.

Frequently Asked Questions

D.A. Townley has upgraded the system it uses to administer its extended health and dental benefits plans, which will help us to better meet the needs of our clients and plan members.

The new system is modern, allows for faster processing of claims, and protects your health information with best-in-class data security (no data ever leaves Canada). Most importantly, it allows us to offer our plan members self-service options so you can manage your benefits on your time, not ours.

The new system also enables better online capabilities for providers to submit claims directly to D.A. Townley on your behalf, so you’re not out of pocket for these expenses. If your provider is not registered with us for pay direct, please encourage them to do so.

Plan members transferring to the new system have been sent new ID cards for them and their dependents. The numbers on this card should now be used to submit claims (if you use your old card the claims will not be recognized).

Three quarters of the calls we receive from members ask us about plan limits, eligibility, and the status of claims payments. All of this information is now available online—including claims forms if you’re more comfortable submitting manual, mail-in claims—helping you manage your benefits when it’s convenient to you.

The new system also automates a lot of the manual functions we used in the past to adjudicate claims and makes it easier for you to register for Direct Deposit of your claims reimbursements.

By registering for Direct Deposit, your claims reimbursement will be deposited directly into your bank account—just like someone sending you an e-transfer. You won’t have to wait for a cheque to arrive in the mail and make the trip to the bank to deposit it.

You must first register for the portal on the D.A. Townley website and accept the terms and conditions. Once you do that, you’ll be able to access your My Claims member account online or through the mobile app.

Please call D.A. Townley at 604-299-7482 (toll free at 1 800 663 1356) during business hours. Or email us at askus@datownley.com.

The new system D.A. Townley is using to manage claims comes from TELUS. That’s why you’ll see their name/logo on the My Claims website and app.
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Our new My Claims portal is now live! Register Now so you can manage your benefits on your time, anytime.