We are here to help

Frequently Asked Questions

This web site is designed to provide information about D.A. Townley and the services that we offer. It also provides information to Employers, Brokers, and Plan Members.

If you are experiencing technical problems, please call our Help Desk at (604) 299-7482 or email us at askus@datownley.com. Support is available Monday to Friday from 7:30AM to 4:30PM PST.

If you are experiencing problems logging into the Member Site, please refer to the Member Site FAQs.

Frequently Asked Questions

If you have general questions regarding Group Insurance Plan, Pension Plans, or Employer or Broker relationships, please consult our Frequently Asked Questions on each of these topics:

If you have specific questions regarding your Plans, please consult your Plan Booklets that were issued to you upon enrolment in your Plan. If you have lost your Plan Booklet or did not receive one, please contact the Plan Administrator. If you still have questions after reading your Plan booklets and Frequently Asked Questions, please contact theĀ Plan Administrator.

Back to top