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COVID-19 Resource Centre

Last modified: 15th April, 2020 – 09:29:00 PM

March 23, 2020

To all our clients and their members

We recognize the role played by D.A. Townley in the health and financial well-being of you and your family and are committed to continuing our operations throughout the COVID-19 (coronavirus) crisis.

As you know, the situation is evolving rapidly. We are following recommendations from the BC government and the health authorities to fight the spread of the virus by supporting social distancing guidelines and ensuring employees can self-isolate after travel. For us that means enabling technology so most of our staff can work remotely. This has been a major focus of our pandemic planning over the last 10 days.

Shifting to a remote workforce will have some impacts on our day-to-day operations:

  • We will be unable to take your calls during this time. Please submit all requests and questions through email to the appropriate email address:
    • Weekly Indemnity Benefits – wiclaims@datownley.com
    • Pension Benefits and Contributions – pensions2@datownley.com
    • Health and Welfare Benefits and Claims – health@datownley.com
  • Paper-based processes may be delayed. To ensure we are able to process your extended health and drug claims and weekly indemnity transactions in a timely manner, we are asking that you submit them to us electronically. Scroll down on this page to learn how.
  • Our walk-in centre continues to be closed to the public. Instead of dropping off paper claims in our outside drop box we are encouraging you to go digital.
  • We are also moving to electronic payment processes as much as possible. If you do not have direct deposit set up for claims, pension, or weekly indemnity payments, please see information below on how to submit a Direct Deposit registration form. This allows us to make your payments right into your bank account.
  • If you have already registered for Direct Deposit for your pension, weekly indemnity, and claim payments, they will continue to be paid without delay.

D.A. Townley has created this new COVID-19 Resource Centre as a central source of information for our clients and plan members. We will provide regular updates on our response, including our continued improvements to our digital service capabilities. Please check back often.

To help Canadians cope with the financial impact of COVID-19 the eligibility rules for Employment Insurance have been relaxed to allow most members to qualify for benefits. This information is included in our COVID-19 Resource Centre.

To keep you and your family safe, healthy and informed on COVID-19, we encourage you to visit the Government of Canada’s coronavirus information website. For more local information, go to the BC Centre for Disease Control or your local health authority website.

Healthy Wishes,

Naveen Kapahi
President, D.A. Townley

The impact of COVID-19 has been felt by everyone and the landscape seems to be changing daily. To help Canadians cope with the financial impact of COVID-19 the eligibility rules for Employment Insurance have been relaxed to allow most members to qualify for benefits. The following information should assist you with determining when to apply for E.I. and when to apply for Weekly Indemnity benefits.

If you have a positive COVID-19 test result or a doctor’s certification

If you have received a positive COVID-19 test result or have a doctor’s certification that you should not be at work due to an accident or illness, you should contact our office to determine whether you should apply for Weekly Indemnity Benefits.  If so, scroll down for the instruction to submit a Weekly Indemnity claim.

If you do not have a positive test result or a doctor’s certification

If you do not have a positive COVID-19 test result and do not have a doctor’s certification, but are unable to work for any of the following reasons:

  • you are self-quarantining because a family member is required to quarantine
  • you have returned from out-of-country and are quarantined
  • you have had known exposure to someone with COVID-19

you should apply for EI sickness benefits. Benefits can be received for up to 15 weeks at a maximum of $573 per week. For full details on eligibility and the application process, visit the EI sickness benefits website.

If your employer issued you a lay-off notice as a result of a workplace shutdown due to COVID-19, you can apply for regular EI benefits. Benefits can be received from 14 up to 45 weeks at a maximum of $573 per week, depending on your region and hours worked. For full details on eligibility and the application process, visit the EI regular benefits website.

If you have a clinical diagnosis of COVID-19

If you do not have a positive COVID-19 test result or a doctor’s certification, but have a clinical diagnosis of COVID-19 or have symptoms and are self-quarantining, you should send an email to WIclaims@DATownley.com for further instruction.

The impact of COVID-19 has been felt globally and the situations we are dealing with are changing daily. Additional resources through government aid programs are also being presented. Please review “Weekly Indemnity Benefits And Covid-19” (scroll up) it summarizes the resources available as of March 18, 2020 and provides you with the steps to determine if submitting a Weekly Indemnity Claim is the correct action for you to take; if yes follow the steps below.

Information needed to complete the form

  • member I.D. / Certificate Number
  • Group policy number
  • your employer’s statement and signature
  • the physician’s contact information
  • for non COVID-19 related claims, the attending physician’s statement and signature

Notes

  • Your claim must be filed within 30 days of becoming disabled.
  • The Member must sign on both pages of the form.
  • For non COVID-19 related claims, both your employer and your doctor must complete their sections of the form before the claim will be considered.

Steps to complete and submit the form electronically

  1. Download the D.A. Townley standard Weekly Indemnity Claim form.
  2. Save the downloaded form to your computer.
  3. Open and complete the form in Adobe Reader. DO NOT complete the form in your browser. Get Adobe Reader from here (it’s free).
  4. Save changes to your computer, then close and re-open the form to ensure your information was saved.
  5. Email the saved Weekly Indemnity Claim form to admin@datownley.com digitally using our secure Mail Express Tool. Here are the instructions on how to use it.
  6. Copy and save the Mail Express receipt number for your records.
  7. Do not print and mail the form to our offices.

We are following recommendations from the BC government and the health authorities to fight the spread of the virus by supporting physical distancing guidelines and ensuring employees can self-isolate after travel. For us that means enabling technology so most of our staff can work remotely.

Shifting to a remote workforce will have some impacts on our day-to-day operations:

  • We will be unable to take your calls during this time. Please submit all requests and questions through email to the appropriate email address:
    • Weekly Indemnity Benefits – wiclaims@datownley.com
    • Pension Benefits and Contributions – pensions2@datownley.com
    • Health and Welfare Benefits and Claims – health@datownley.com
    If your request or question includes personal information please use our secure email tool Mail Express Dropoff Portal. Here are the instructions on how to use it.
  • Paper-based processes may be delayed. To ensure we are able to process your extended health and drug claims and weekly indemnity transactions in a timely manner, we are asking that you submit them to us electronically. Scroll down on this page to learn how.
  • Our walk-in centre continues to be closed to the public. Instead of dropping off paper claims in our outside drop box we are encouraging you to go digital.
  • We are also moving to electronic payment processes as much as possible. If you do not have direct deposit set up for claims, pension, or weekly indemnity payments, please complete and submit a Direct Deposit registration form. This allows us to make your payments right into your bank account.

Information needed to complete the form

  • member I.D. / Certificate Number
  • Group policy number
  • name and address
  • name of Financial Institution
  • branch address
  • Branch Transit Number, Institution Number, Account Number

Steps to complete and submit the form electronically

  1. Download the D.A. Townley standard Direct Deposit registration form.
  2. Save the downloaded form to your computer.
  3. Open and complete the form in Adobe Reader. DO NOT complete the form in your browser. Get Adobe Reader from here (it’s free).
  4. Save changes to your computer, then close and re-open the form to ensure your information was saved.
  5. Email the saved Direct Deposit Registration form to admin@datownley.com digitally using our secure Mail Express Tool. Here are the instructions on how to use it.
  6. Copy and save the Mail Express receipt number for your records.
  7. Do not print and mail the form to our offices.

Information needed to complete the form

  • member I.D. / Certificate Number
  • Group policy number
  • name of the insured person(s)
  • relationship to the employee
  • birth date(s)
  • service provided
  • service date of each service
  • original receipts (or if you are coordinating claim’s payment with your spouse’s health plan, you
    should include the primary carrier’s payment statement)
  • information about other benefit or insurance plans that you may be eligible to claim from.

Steps to complete and submit the form electronically

  1. Download the D.A. Townley standard Extended Health Claim form (English/French).
  2. Save the downloaded form to your computer.
  3. Open and complete the form in Adobe Reader. DO NOT complete the form in your browser. Get Adobe Reader from here (it’s free).
  4. Save changes to your computer, then close and re-open the form to ensure your information was saved.
  5. Scan or take pictures of your receipts and primary carrier’s payment statement.
    Note: Our system only permits you to submit 9 receipts per claim!
  6. Email the saved Extended Health Claim form to health@datownley.com digitally using our secure Mail Express Tool. Here are the instructions on how to use it.
  7. Copy and save the Mail Express receipt number for your records.
  8. Do not print and mail the form to our offices.

Information needed to complete the form

  • member I.D. / Certificate Number
  • Group policy number
  • name of the insured person(s)
  • relationship to the employee
  • birth date(s)
  • service provided
  • original dentist statement or receipt or statement from your dentist or if you are coordinating claim’s payment with your spouse’s health plan, you should include the primary carrier’s payment statement
  • information about other benefit or insurance plans that you may be eligible to claim from.

Steps to complete and submit the form electronically

  1. Download the D.A. Townley standard Dental Health Claim form (English/French).
  2. Save the downloaded form to your computer.
  3. Open and complete Part 2 and Part 3 the form in Adobe Reader. DO NOT complete the form in your browser. Get Adobe Reader from here (it’s free).
  4. Save changes to your computer, then close and re-open the form to ensure your information was saved.
  5. Scan or take pictures of your dentist statement or receipt and primary carrier’s payment statement.
    Note: Our system only permits you to submit 9 receipts per claim!
  6. Email the saved Dental Claim form to health@datownley.com digitally using our secure Mail Express Tool. Here are the instructions on how to use it.
  7. Copy and save the Mail Express receipt number for your records.
  8. Do not print and mail the form to our offices.

Under normal circumstances, when you use your Assure pay-direct drug card to purchase prescription medicines, you pay only the Member’s share at time of purchase and no claim form is needed. Rarely, you may find that the pharmacy is not able to process your prescription using your pay-direct drug card due to technical difficulties with the pay-direct computer system or the fact that the pharmacy doesn’t participate in the drug card program. In these rare cases or, if you don’t have your drug card with you, to present to your pharamacist, you may have to pay the full amount for your prescription and file a claim directly with Telus Health Solutions (Assure) for reimbursement.

Information needed to complete the form

  • member I.D. / Certificate Number
  • Group policy number
  • name of the insured person(s)
  • relationship to the employee
  • birth date(s)
  • Pharmacy Receipt
  • original receipts or if you are coordinating claim’s payment with your spouse’s health plan, you should include the primary carrier’s payment statement
  • information about other benefit or insurance plans that you may be eligible to claim from.

Steps to complete and submit the form electronically

  1. Download the Telus Health Solutions (Assure) Drug Claim form.
  2. Save the downloaded form to your computer.
  3. Open and complete the form in Adobe Reader. DO NOT complete the form in your browser. Get Adobe Reader from here (it’s free).
  4. Save changes to your computer, then close and re-open the form to ensure your information was saved.
  5. Scan or take pictures of your pharmacy receipts and primary carrier’s payment statement.
    Note: Our system only permits you to submit 9 receipts per claim!
  6. Email the saved Drug Claim form to health@datownley.com digitally using our secure Mail Express Tool. Here are the instructions on how to use it.
  7. Copy and save the Mail Express receipt number for your records.
  8. Do not print and mail the form to our offices.

As we are working remotely we are unable to take your calls during this time. Please submit all long term disability benefit questions through email to wiclaims@datownley.com.

If your request or question includes personal information please use our secure email tool Mail Express Dropoff Portal. Here are the instructions on how to use it.

As we are working remotely we are unable to take your calls during this time. Please submit all pension benefit questions through email to pensions2@datownley.com.

If your request or question includes personal information please use our secure email tool Mail Express Dropoff Portal. Here are the instructions on how to use it.

If you have the need to submit a pension benefit related form to us, please follow the steps below.

Steps to complete and submit the form electronically

  1. Download the forms from the email received from D.A. Townley (or D.A. Townley’s website for marriage breakdown forms).
  2. Open and complete the form in Adobe Reader. DO NOT complete the forms in your browser. Get Adobe Reader from here (it’s free).
  3. Save the changes to your computer, then close and re-open the forms to ensure your information was saved.
  4. If required scan or take pictures of any attachments to the forms (e.g., proof of age).
  5. Email the saved forms and attachments to pensions2@datownley.com digitally using our secure Mail Express Tool. Here are the instructions on how to use it.
  6. Do not mail the forms to our offices.

As we are working remotely we are unable to take your calls during this time. Please submit all NDT Training Fund questions through email to ndt.training@datownley.com.

If your request or question includes personal information please use our secure email tool Mail Express Dropoff Portal. Here are the instructions on how to use it.

If you have the need to submit a Pre-Approval Application or Training Application for Reimbursement to us, please follow the steps below.

Steps to Complete and Submit Forms Electronically

  1. Download the forms from the NDT website (http://ndtbenefits.org/).
  2. Open and complete the forms in Adobe Reader. DO NOT complete the forms in your browser. Get Adobe Reader from here (it’s free).
  3. Save the changes to your computer, then close and re-open the forms to ensure your information was saved.
  4. If required scan or take pictures of any attachments to the forms (e.g., training receipts).
  5. Email the saved forms and attachments to ndt.training@datownley.com digitally using our secure Mail Express Tool. Here are the instructions on how to use it.
  6. Mail the form and receipts to our offices with the date the form and receipts were submitted digitally.

As we are working remotely we are unable to take your calls during this time. Please submit all Remittance Reports and questions through email to remittance@datownley.com.

If your request or question includes personal information please use our secure email tool Mail Express Dropoff Portal. Here are the instructions on how to use it.

Steps to Submit a Monthly Employer Remittance Report

  1. Produce the remittance report and EFT deposit record. It is preferable that the remittance report be in an excel format. If you cannot submit in excel format, a legible scanned copy will be accepted.
  2. Email both documents to remittance@datownley.com digitally using our secure Mail Express Tool. The subject line must indicate which Plan the Remittance is for and the Employer Name.
  3. Copy and save the Mail Express receipt number for your records.
Health Benefits

Health Benefits

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Protection against financial hardship that often accompanies sickness, accident or death is important to all of us. Your Plan is intended to bring greater peace of mind and an increased feeling of security to you and your family.

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Walking along a tropical beach, hitting the links for 18 holes or just sitting under a shady tree with a cold drink – everyone’s idea of retirement is slightly different. Your group’s Pension Plan is an important part of being free to live out your dreams.

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We pride ourselves on delivering exceptional service to our business partners. We survey the entire market so that you can be assured that the Plan we propose is the best that the market has to offer to your client.

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D.A. Townley COVID-19 Update : Click Here