Operating in a COVID World

How do I contact D.A Townley during COVID-19?

We are following recommendations from the BC government and the health authorities to fight the spread of the virus by continuing to support physical distancing guidelines by working remotely.

Our call centre is open.

If your request or question includes personal information please use our secure email tool Mail Express Dropoff PortalHere are the instructions on how to use it.

Paper-based processes may be delayed. To ensure we are able to process your extended health and drug claims and weekly indemnity transactions in a timely manner, we are asking that you submit them to us electronically. Scroll down on this page to learn how.

Our walk-in centre continues to be closed to the public. Instead of dropping off paper claims in our outside drop box we are encouraging you to go digital. Your plan may offer eClaims submissions; if so, you can register for the new My Claims portal.

We are also moving to electronic payment processes as much as possible. If you do not have direct deposit set up for claims, pension, or weekly indemnity payments, your plan may offer eClaims submission, if so, you can set up direct deposit online using the new My Claims portal. This allows us to make your payments right into your bank account.

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