Operating in a COVID World

How do I submit or request information related to Remittance Reporting?

If you have any Remittance Reporting questions or concerns, please contact our office at 604-299-7482 or Toll Free at 1-800-663-1356, ask for Remittance Department, or through email to remittance@datownley.com.

If your request or question includes personal information please use our secure email tool Mail Express Dropoff PortalHere are the instructions on how to use it.

Steps to Submit a Monthly Employer Remittance Report

  1. Produce the remittance report and EFT deposit record. It is preferable that the remittance report be in an excel format. If you cannot submit in excel format, a legible scanned copy will be accepted.
  2. Email both documents to remittance@datownley.com digitally using our secure Mail Express Tool. The subject line must indicate which Plan the Remittance is for and the Employer Name.
  3. Copy and save the Mail Express receipt number for your records.
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